Mastering dynamics with confidence
Companies in the service and hotel industry face special challenges every day: changing team sizes, seasonal fluctuations, flexible forms of employment and strict collective bargaining requirements. This dynamic makes payroll complex – and that’s where our expertise comes in.
ICS Consulting supports service providers, hotels and catering businesses in setting up their HR and payroll processes securely, efficiently and in compliance with the law.
Special features of payroll accounting for service providers and the hotel industry
Hardly any other industry works with as many different forms of employment as this one:
- Permanent employees, trainees, mini-jobbers, midi-jobbers, students, marginal employees and temporary workers
- Each type of employment has its own regulations – especially with regard to social security, tax and registration
- collective agreements (including DEHOGA) and strict compliance with the statutory minimum wage
- Complex surcharges and special regulations such as overtime, Sunday and holiday bonuses, night bonuses, tip regulations, non-cash benefits and short-time work allowance
- Seasonal fluctuations with strong changes in team size and working hours
- High demand for stable time recording systems and efficient shift planning
This combination of variety and flexibility makes payroll a sensitive process that requires high accuracy and clear structures.
Challenges: Complexity, dynamics and additional regulations
The biggest challenges in payroll management in this industry lie in:
• System integration & interfaces: A smooth connection of time recording and scheduling systems is essential to ensure reliable billing.
• Flexibility & scalability: Seasonal peaks, holiday periods, events or unexpected fluctuations in demand require processes that can easily accommodate short-term changes.
ICS Consulting creates clear, robust and adaptable structures for this purpose.
Remuneration
Would you like to completely outsource your payroll or would you prefer to retain control of certain areas?
Accounting
We bring transparency to your finances so that you can make decisions confidently, informedly, and effectively.
Consulting
With ICS CONSULTING, you get a partner on your team who understands complex processes, sharpens strategies, and pragmatically sets change in motion.
Differences to other industries
The world of service and hotel industry differs significantly from classic industrial sectors in several respects:
- High number of short-term employment relationships
- Irregular working hours and shift models
- Industry-specific collective bargaining requirements (e.g. DEHOGA) and strict, statutory minimum wage regulations
- High staff turnover with often short-term hires and short employment contracts
- Special features such as tips and benefits in kind as non-cash benefits
- Significantly more frequent use of short-time work allowance or seasonal special regulations
For companies, this means that processes must be flexible, scalable and legally compliant.
Why ICS Consulting understands this industry
Our expertise is based on many years of practice in complex and highly fluctuating employment structures:
• Experienced BPO and payroll professionals With in-depth knowledge of industry-standard working time models, surcharge regulations and special topics.
• Cross-industry expertise We combine best practices from many industries and transfer them to service providers, hotels and gastronomic establishments.
Example customers:
• InterContinental Hotels Group (InterConti)
• CinemaxX Holdings GmbH
