{"id":11094,"date":"2016-07-11T09:33:59","date_gmt":"2016-07-11T07:33:59","guid":{"rendered":"https:\/\/www.ics-adminservice.de\/nicht-kategorisiert\/what-should-be-considered-when-selecting-a-bpo-partner\/"},"modified":"2016-07-11T09:33:59","modified_gmt":"2016-07-11T07:33:59","slug":"what-should-be-considered-when-selecting-a-bpo-partner","status":"publish","type":"post","link":"https:\/\/www.ics-adminservice.de\/en\/finance-accounting\/what-should-be-considered-when-selecting-a-bpo-partner\/","title":{"rendered":"What should be considered when selecting a BPO partner?"},"content":{"rendered":"<p>There are many reasons to transfer administrative processes such as payroll accounting, travel expense accounting, or financial accounting to an external service partner. In order to benefit from the advantages, sufficient energy must be invested in the selection of a suitable partner. The focus should be on the following points:  <\/p>\n<ul>\n<li>Company size, structure, and culture<br \/>\nCompanies should ask themselves what value they will have as a customer with the potential BPO partner. Accordingly, it makes sense to ensure that the company size, structure, and culture of both partners match each other. <\/li>\n<li>Competence<br \/>\nWhen deciding on a BPO partner, it is crucial whether they can provide the outsourced task to the desired extent and quality in the long term. In addition, the BPO partner should be able to competently manage the dynamics of an outsourcing project. <\/li>\n<li>References<br \/>\nIf the BPO service provider already serves customers in the company&#8217;s own industry, it is possible to get a good overview of its specific competencies and service quality.<\/li>\n<li>Certification<br \/>\nQuality standards should play a role in the evaluation of BPO service providers. A professional service provider can demonstrate appropriate technical and manufacturer-specific certifications. <\/li>\n<li>Security and data protection<br \/>\nIn the selection process, great attention should continue to be paid to the topics of data storage, data protection, and compliance. BPO service providers must ensure the protection of customer and personal data and provide proof that all necessary requirements are met to protect the data from external attacks and from unauthorized access at the service provider itself. <\/li>\n<li>Contractual framework<br \/>\nAn outsourcing contract must clearly describe which services are to be provided for which fee \u2013 and which are to be paid separately. It also contains statements on the handling of contractual disputes, notice periods, and possibilities of contract termination.<br \/>\nAt the same time, suitable control and measurement criteria, so-called Service Level Agreements (SLA), are to be agreed. As an annex to the service contract, they contain detailed agreements on service content and its quality characteristics.  <\/li>\n<li>Human factor<br \/>\nOutsourcing means change for the workforce and especially big changes for affected employees. An active change management is therefore unavoidable.<br \/>\nNecessary personnel-related measures must be defined jointly with the BPO service provider at an early stage and supported by a joint communication strategy based on a clearly defined concept. <\/li>\n<\/ul>\n<h4>Successful outsourcing basically does not require much<\/h4>\n<p>Decisive are good planning and preparation as well as the cooperation with a competent BPO specialist matching the outsourcing company.<br \/>\nCompanies looking for a BPO partner must ask themselves and finally the potential partners above all the right questions in order to find the suitable service provider. What is the goal? Which model is desired? What can the service provider offer? Which customer-service provider relationship is aimed for?<br \/>\nChemistry and the interests between the partners must be right. Then the outsourcing can succeed and lead the process to a high efficiency and stability.<br \/>\nRead more about this topic in the article <a href=\"https:\/\/www.ics-adminservice.de\/nvii-content\/uploads\/LG_5-2016_ICS-Artikel_Payroll-Outsourcing_Anfang-gut-alles-gut.pdf\" target=\"_blank\">Anfang gut, alles gut? Erfolgreiches (europ\u00e4isches) Outsourcing (LOHN + GEHALT, issue 5\/2016)<\/a>. <\/p>\n<p><strong>What experience do you have in BPO projects? How do you ensure efficiency in your commercial processes? We look forward to your comment.  <\/strong><\/p>\n<p><small>Image source: Fotolia.com, photographer: graja<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are many reasons to transfer administrative processes such as payroll accounting, travel expense accounting, or financial accounting to an external service partner. In order to benefit from the advantages, sufficient energy must be invested in the selection of a suitable partner. The focus should be on the following points: Company size, structure, and culture&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[197,210],"tags":[218,212,199,213,214,215],"class_list":["post-11094","post","type-post","status-publish","format-standard","hentry","category-finance-accounting","category-human-resources","tag-accounting-outsourcing","tag-business-process-outsourcing","tag-financial-accounting","tag-hr-outsourcing","tag-outsourcing-payroll-accounting","tag-payroll-outsourcing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What should be considered when choosing a BPO partner?<\/title>\n<meta name=\"description\" content=\"Whether external payroll accounting or accounting service, find the right partner 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